Technical Support

Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.

Ability in server administration across OS platforms (Windows / Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

Understanding of protocols such as TCP, FTP / SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.

Strong troubleshooting / root cause isolation skills

Demonstrated creative problem-solving approach and strong analytical skills

Must be proficient with analyzing log files and standard debugging concepts.

Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.

Excellent communication skills (verbal and written).

Preferred :

Solid understanding of object-oriented programming skills (Java strongly preferred)

A fundamental understanding of ITOM, CMDB and ITIL business process