ServiceNow SAM Development Lead

Job Description

Looking for an experienced ServiceNow SAM Implementation Lead to drive end-to-end delivery of Software Asset Management (SAM Pro) projects. This role requires deep technical expertise combined with strong customer-facing and leadership skills. The individual will be responsible for leading implementations, managing stakeholder expectations, and ensuring successful project outcomes.

Key Responsibilities

Lead ServiceNow SAM Pro implementation projects from planning through delivery.

Conduct regular customer calls, workshops, and presentations to gather requirements, provide updates, and resolve issues.

Coordinate with customer project management teams to align timelines, resources, and deliverables.

Configure, customize, and develop the ServiceNow platform using JavaScript, Glide scripting, Flow Designer, and IntegrationHub.

Drive integration efforts with third-party systems using REST / SOAP APIs.

Ensure effective use of CMDB and Service Mapping to support SAM processes.

Manage cross-functional project teams in Agile / DevOps environments.

Act as a trusted advisor to stakeholders, building alignment and consensus across business and IT teams.

Qualifications

Qualifications & Skills

Hands-on experience in ServiceNow platform development.

Proven expertise in ServiceNow SAM Pro implementation with SaaS and onprem publishers

Strong working knowledge of ServiceNow CMDB and Service Mapping.

Proven track record of leading enterprise-scale ServiceNow projects and managing customer-facing engagements.

Solid understanding of ITIL, Agile, and DevOps methodologies.

Excellent communication, leadership, and organizational skills.

Certifications (Preferred / Required)

ServiceNow Certified System Administrator (CSA) – Required

ServiceNow Certified Implementation Specialist (CIS) – Preferred

ServiceNow Certified Application Developer (CAD) – Preferred

ServiceNow SAM Certification – Preferred