Job Title : Customer Support Associate – Voice (UHG Process)
Location : Kolkata
Experience : 0–2 Years
Employment Type : Permanent
Notice Period : Immediate Joiners Only
About the Company
Our client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process) . They focus on delivering exceptional customer service , maintaining high standards of communication, and ensuring compliance in all interactions.
Job Description
- Handle inbound and outbound member calls efficiently and professionally
- Provide accurate information and resolve customer queries promptly
- Maintain data accuracy and proper documentation as per compliance guidelines
- Adhere to service quality and productivity standards
- Exhibit strong problem-solving, communication, and multitasking skills
Mandatory Skills / Requirements
Excellent verbal and written communication skillsTyping speed : Minimum 30 WPM with 90% accuracySVAR Score : Minimum 60Strong English comprehension, analytical thinking, and multitasking abilityBasic computer proficiency and good business writing skillsCustomer-service-oriented attitude with strong interpersonal skillsShould not be enrolled in any full-time courseMust be comfortable working from office and in night shiftsImportant Note (Before Applying)
🚫 Do NOT apply if :
You do not meet the communication and typing skill requirementsYou are currently enrolled in a full-time courseYou are outside the transport boundary or cannot commute to officeyou are an immediate joineryou have more than 2 years of experience✅ Apply ONLY if you meet all criteria above.