Customer Support Specialist

Job Summary :

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels including phone, email, and live chat.

Key Responsibilities :

• Respond promptly and professionally to customer inquiries via phone, email, and chat.Identify and resolve customer issues efficiently while maintaining a positive attitude.

Provide accurate, valid, and complete information by using the right tools and resources.

Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.

Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.

Escalate unresolved issues to the appropriate departments as necessary.

Follow communication procedures, guidelines, and policies.

Contribute to team goals and meet or exceed personal targets for sale(telecalling & watsapp marketing) and watsapp marketing for customer satisfaction and issue resolution.

Requirements :

Proven customer support or client service experience is preferred.

Excellent communication and interpersonal skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong problem-solving skills and attention to detail.

a college degree is a plus.