Key Responsibilities :Customer / PoSP Query Management :Attend calls from customers and PoSPs, addressing their queries and requirements efficiently.Provide detailed and accurate information regarding products, services, and processes.Sales Data Collection :Gather relevant sales information from customers and PoSPs and organize it into easily readable formats.Ensure data is entered and maintained in the system for reporting and analysis.Customer / PoSP Follow-Up :Follow up with customers and PoSPs to ensure they are satisfied with products and services.Address any concerns or issues promptly, escalating them as necessary.Sales Goal Monitoring :Monitor the progress of salespersons to ensure they are on track to meet their sales goals.Assist in managing the sales pipeline and ensuring timely action on leads and opportunities.Reporting & Data Sharing :Provide necessary reports and data to the sales team, offering insights into customer feedback and sales performance.Ensure the sales team is updated on key metrics and customer inquiries.Appointment Scheduling :Schedule meetings and appointments between clients, PoSPs, and the sales team.Ensure smooth coordination of calendars to facilitate effective client interactions.Sales Process Support :Assist the sales team in pre and post-sales processes, providing support where needed.Manage and maintain sales-related documents and reports.Skills Required
Customer Support, appointment scheduling, Reporting, Sales