Service Manager

Role : - Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business. This effort is aimed at establishing as a strong industry player and securing the leading market share.

Location : -Hubli, Bangalore, Bellary, Hyderabad, Tirupati

Responsibilities

• Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements.
• New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
• Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
• Product campaigns Drive the dealerships in completion of product campaigns for the vehicles involved.
• Warranty and process audits at dealerships to ensure process adherence.
• Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives..
• Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.

Preferred candidate profile

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