Senior Manager

Job Profile : Manager / Senior Manager (Experience : 15 to 20 Years)

A competent resource with end-to-end knowledge in P2P

Job Purpose :

• Ensure daily productivity is met with minimal errors.
• Knowledge transfer to team members
• Ensure all the SLA's and KPI's are met.
• Client engagement
• People / Internal key stakeholder engagement

Roles and responsibilities :

Operations

Handling supplier queries (Voice / Email)

Ensure excellent service delivery to both internal and external customers

Change control management

Effective production planning to manage seamless service delivery (including BCP)

Work effectively with the transitions team for smooth transition of activities.

Preparation of KPI reports (Daily / Weekly / Monthly) - for TAT and Quality

Report the KPI's on periodical basis to internal and external Stakeholder

To deliver the process, meet the required service level agreements, maintaining quality and achieving productivity targets & key performance indicators

Demonstrate ownership and problem resolution along with offering reasonable solutions

To be a Subject Matter Expert having the responsibility of reviewing the deliverables of the team

To perform the activities in absence of team members or whenever required in order to deliver the process consistently and in line with quality and functional objectives

To work on all other additional aspects defined time to time by management

To act as the communication conduit between staff and the management

To identify and proactively have control mechanisms for the process

To plan and practice effective cross training

To manage the day-to-day planning, operation and problem-solving of a team of financial accountant / analysts

Compiling reports on team’s performance and customer feedback including process dashboards.

Required Qualification and Mandatory Skills :