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Cluster Manager - Field Recovery (Delhi NCR)

Cluster Manager - Field Recovery (Delhi NCR)

ConfidentialDelhi, Delhi NCR
30+ days ago
Job description

Key Deliverables :

  • Achieve collection targets across multiple due stages for assigned portfolios
  • Manage in-house team leaders and external vendors for recovery efforts
  • Monitor and report field team performance using relevant metrics and CRR indicators
  • Ensure compliance with audit, quality, and customer escalation processes

Role Responsibilities :

  • Drive location-level performance through planning, training, and allocation strategies
  • Resolve operational challenges and implement corrective actions for underperformance
  • Coordinate with departments to improve recovery efficiency and service delivery
  • Motivate and mentor large teams to meet high productivity and quality benchmarks
  • Skills Required

    Team Management, Collection Management, Consumer Durables, Recovery

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    Cluster Manager • Delhi, Delhi NCR

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