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.NET L2 Support Engineer (11 / 10 / 2025)
Yucca - Scalian GroupIndia4 hours ago
Job description
Location : Bidadi (Bengaluru)
Job Type : Full-Time
Experience Level : 3–6 years
- Provide Level 2 support for .NET applications, including web and desktop-based systems.
- Investigate and resolve application issues, bugs, and performance bottlenecks.
- Collaborate with L1 support, development, QA, and infrastructure teams to ensure timely resolution of incidents.
- Analyze logs, exceptions, and database queries to identify root causes.
- Escalate unresolved issues to L3 / development teams with detailed documentation.
- Monitor application health and performance using tools like AppDynamics, New Relic, or Azure Monitor.
- Participate in incident management, including on-call support and post-incident reviews.
- Maintain knowledge base and documentation for recurring issues and resolutions.
- Assist in deployment support, configuration changes, and minor code fixes if required.
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L2 Support Engineer • India
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