Client Technical Onboarding Associate

Description

Join JPMorgan Chase as a Technical Implementation Specialist and play a pivotal role in Commercial Banking client onboarding. Collaborate with a global team to deliver innovative Treasury Services solutions and ensure a smooth client experience. Be part of a supportive culture that values excellence inclusion and your professional growth.

Job Summary

As a Technical Implementation Associate within the Commercial Banking Client Onboarding team you will manage end-to-end Treasury Services implementations for clients. You will coordinate with internal partners and clients to deliver tailored solutions and ensure a seamless onboarding experience. Your role is essential in driving client satisfaction and supporting the strategic goals of Commercial Banking

Job Responsibilities :

• Serve as primary point of contact for technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and / or Global Treasury Services implementations with Commercial Banking clients.
• Deliver Host-to-Host and / or Host-to-Host Online and / or API Implementations for Commercial Banking clients which utilize SWIFT and / or ISO XML and / or Bank file and message formats.
• Be responsible primarily for regional client technical onboardings with the aim to covermulti-entity multi-jurisdictionproduct & service implementations.
• Manage client and internal partner expectations by establishing realistic timelines deliverables and dependencies with the goal to achieve deal pipeline discipline andensuring that all customer expectations are met.
• Use project management tools to drive the successful project outcomes communicate status updates and document project scope testing and systems setup prioritizing tasks resources and stakeholders across time zones.
• Maintain project documentation to meet quality assurance or quality control standards and in compliance with regulatory requirements.
• Empower for escalations when support is needed to remove obstacles to success.
• Be able to identify gaps in the client onboarding journey where we can do better suggest options for a solution and execute continuous improvement towardsclient excellence.

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills :

Required Experience :

IC

Key Skills

JSP,Lever,Oracle EBS,PaaS,Service-Oriented Architecture,Business requirements,Jdbc,XML,Microservices,Cloud Development,ERP Systems,Oracle

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1