HR Service Delivery Associate

Skill required : Employee Services - Employee and Labor Relations

Designation : HR Service Delivery Associate

Qualifications : Any Graduation

Years of Experience : 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client / systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. Employee Services - More into query / case management

• Read, understand and analyze client process as per the business rules.
• Execute full range of the process accurately and timely as a hands on processor.
• Escalate issues and seek advice when faced with complex issues / problems.
• Follow Work Instructions while processing
• Highlight any anomalies in Work Instructions / process documentation to the SME / Leads.
• Participate in client conference calls, where required and manage appropriate documentation.
• Perform 'Root Cause Analysis' on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Update process metrics on daily basis and maintain MIS.
• Always demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues. What are we looking for
• Written and verbal communication
• Detail orientation Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Ensure assigned tasks are completed accurately in timely fashion.
• Ensure and maintain the security and confidentiality of client data.
• Activley Participate in team activities & Organizational initiatives
• Critical Thinking
• Problem Management
• Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job Changes etc).
• Strong command on written and verbal English language
• Knowledge of MS Office / Excel Skills would be a plus
• Knowledge of Successfactors would be a plus Roles and Responsibilities :
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts 'Essentials :
• 1 - 2 yrs. business experience with Employee & Org data Mgmt background Desirable :
• Exposure to BPO industry '
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure
• Organization & prioritisation skills to deliver as per deadlines
• Attention to detail & quality driven – in communications and all system transactions
• Demonstrate high levels of confidentiality
• Team Work & collaboration
• Multi-cultural awareness
• Flexibile to work in Shifts

Skills Required

Successfactors, Root Cause Analysis, Ms Office Excel, Process Improvement