Senior Principal Consultant –Salesforce FSL Tech Lead

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant -Salesforce FSL Tech Lead

A Field Service Lightning (FSL) Tech Lead is responsible for leading the technical implementation of Salesforce%27s Field Service Lightning solution. This role typically involves designing, developing, and deploying FSL functionalities to optimize field service operations.

We are seeking a highly-skilled Salesforce Technical Lead to design, develop, and manage Salesforce-based systems and applications. The Technical Lead will be responsible for gathering project requirements, creating scalable solutions, providing data-driven analysis, and guiding the development team throughout the project. Our ideal candidate has extensive knowledge and experience in the Salesforce CRM platform, its modules, architecture, and best practices. Familiarity with Salesforce development tools and methodologies is vital to excel in this role.

Here are some key responsibilities.

Responsibilities :

• .Owns technical deliveries providing continuous feedback to Project plan, works closely with technical team and the program managers.
• .Solution Architecture : Designing scalable and efficient FSL solutions.
• .Implementation & Configuration : Setting up FSL data models, work orders, service appointments, and scheduling.
• .Integration : Connecting FSL with other systems like ERP and Service Cloud.
• .Technical Leadership : Guiding development teams, reviewing code, and ensuring best practices.
• .Client Interaction : Understanding business requirements and translating them into technical solutions.
• .Certifications : Salesforce Field Service Lightning Consultant & Service Cloud Consultant certifications are often required
• .Coordinate will all stakeholders specially with functional and technical team.
• .Understanding the user stories and ability to convert them into feasible solutions specially using out of the box features.
• .Manage resources and provide technical specs to developers and oversee code reviews.
• .Mentor junior team members in Salesforce technology, Force.com, Integration Technologies, and Salesforce best practices.
• .Review codes and development practice, enforcing standard development practices.
• .Candidate should have the ability to contribute Individually, hence hands on experience with Coding, development is a must.
• .CI / CD implementation and release management

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills

Why join Genpact

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.