IDAM Customer Identity & Access Management (CIAM) Analyst

Position Title : Functional Consultant – SAP Customer Data Cloud (Gigya)

Location : India (Availability between 1 PM IST to 10 PM IST, with a minimum 3-hour daily overlap with US Eastern Time)

Job Type : Full-Time

Reports To : ZICC-based IDAM Enablement & Integration Lead

Dotted Line Reporting : US-based Head of CIAM

Department : Technology Risk Management (Reporting to the Chief Information Security Officer - CISO)

Position Responsibilities

(100% Allocation Across the Following Responsibilities)

• Collaborate with business stakeholders to gather, analyze, and document requirements for customer identity and access management (CIAM), consent management, and preference management processes.
• Translate business requirements into functional specifications and workflows for SAP Customer Data Cloud (Gigya).
• Analyze existing processes and identify opportunities for improvement using SAP CDC capabilities.
• Configure and support SAP CDC functionality, including customer registration flows, consent forms, and preference management settings.
• Act as the functional point of contact between business users and technical teams, ensuring alignment between requirements and solution delivery.
• Work with stakeholders across departments to evangelize SAP CDC capabilities, drive awareness, and promote adoption of its features and functionalities.
• Provide guidance to business teams on how to best leverage SAP CDC to enhance customer experiences, streamline operations, and ensure compliance with data privacy regulations.
• Assist with the integration of SAP CDC with enterprise applications such as ERP, CRM, e-commerce platforms, and mobile applications.
• Support the implementation of authentication and authorization protocols such as OpenID Connect and SAML to meet business and security requirements.
• Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) by supporting the configuration of consent management and data protection features in SAP CDC.
• Conduct functional testing, validation, and UAT (User Acceptance Testing) to ensure solutions meet business needs.
• Document functional workflows, use cases, and training materials for business users and stakeholders.
• Provide ongoing support and troubleshooting for SAP CDC solutions, ensuring smooth operations and user satisfaction.
• Stay informed about SAP CDC product updates, new features, and industry trends to recommend enhancements and best practices.

Organizational Relationships

Education and Experience

Education :

Experience :

Technical Skills Requirements

This is a detail-oriented, functional role with elements of project management and coordination. The ideal candidate will possess the following :

Soft Skills & Communication

Physical Position Requirements

Skills Required

It Service Management, Idam, CIAM