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Guest Relations Executive
goSTOPSMumbai, India1 day ago
Job descriptionFront Desk Operations : Manage check-ins and check-outs efficiently, ensuring accurate Communication : Handle phone calls, messages, and inquiries, redirecting them to relevant Administrative Support : Maintain and organize files, records, and documents, updating them as Property Management Support : Food and Beverage Assistance : Support the service of food and beverages to ensure guest Bookkeeping Assistance : Issue invoices, checks, and assist in basic bookkeeping tasks. Cross-Location Travel : Be willing to travel to other properties in South and West India when A minimum of 6 months of industrial training or relevant experience in hospitality. A pleasant personality and excellent verbal and written communication skills. Final-year student or graduate from a Hotel Management program is preferred. Flexibility and enthusiasm for traveling across our properties. Compensation : A competitive salary, plus PLI, Provident Fund, and ESIC. Performance Incentives : Performance-linked incentives of up to 35% of the gross salary. Additional Perks : Complimentary accommodation and meals provided by the company. The opportunity to work at multiple PAN India locations.
Job Title : Guest Relations Executive / Senior Guest Relations Executive
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
- Guest Services : Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
completion of all necessary documentation.
departments when necessary.
needed. Create and manage spreadsheets for reporting and operational needs.
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
satisfaction.
required.
Qualifications / Knowledge / Experience
What We Offer
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Guest Relation Executive • Mumbai, India
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