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SD L1

SD L1

ConfidentialMysore
30+ days ago
Job description

The SD L1 role involves providing first-level technical support to customers, addressing their inquiries and issues to ensure a smooth user experience. This position is ideal for candidates looking to start their career in IT support.

Responsibilities

  • Provide first-level support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues reported by users in a timely manner.
  • Document and track customer interactions and support requests in the ticketing system.
  • Assist in the installation and configuration of software applications and systems.
  • Collaborate with other support teams to escalate complex issues for resolution.
  • Maintain knowledge base articles to improve support processes and user experience.

Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Basic understanding of IT support and troubleshooting techniques.
  • Familiarity with operating systems (Windows, Linux, macOS) and software applications.
  • Strong communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and manage time effectively.
  • Customer service orientation and a positive attitude.
  • Willingness to learn and adapt to new technologies and processes.

    • Skills Required

    Linux, Python, Sql, Java, Git, Apis

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    L1 • Mysore

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