Head of Wholesale Client Onboarding Change

Join Barclays as Head of Wholesale Client Onboarding Change, where you'll play a pivotal role as Continuous Improvement (CI) Lead in championing the CI culture across Corporate, Banking and Markets KYC and Refresh services as we strive to achieve best in class performance for our clients and colleagues. At Barclays, we don't just anticipate the future - we're creating it. You will be part of the WCOB (Wholesale Client Onboarding) Change Team reporting into the India Head of WCOB operations and functionally into the Global Head of WCOB Change. You will be responsible for owning the Continuous Improvement agenda and driving execution in partnership with WCOB service leads. Your role will also be responsible for prioritising and executing initiatives to drive improvement in key efficiency, control and client / colleague experience service metrics.

To Be Successful In This Role, You Should Have

• Extensive experience as Change professional with the ability to challenge the status quo, questioning established processes to drive innovation / transformation.
• Excellent communication (oral, written and presentation) and influencing skills with proven experience in PowerPoint and managing / delivering / presenting key messages to senior stakeholders across multiple geographies.
• Experience mobilising and delivering large and small scale change projects with an ability in managing people through change, supporting colleagues with change implementation and fostering a continuous improvement culture.
• Knowledge of WCOB activities including client / customer / product KYC onboarding and refresh.
• Self-motivated, capable of working independently, and a proactive approach to solving operational inefficiencies with practical and innovative solutions.

Some Other Highly Valued Skills May Include

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Pune office.

Purpose of the role

To manage change projects that help the organisation achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures.

Accountabilities

Vice President Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Change Management, Powerpoint