Analyst - Banking Operations (Wire Investigations)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description

Value Preposition

• Frontline Role in High-Value, Time-Critical Investigations- This position places analysts at the operational epicenter of cross-border and domestic wire inquiries, offering deep exposure to regulatory scrutiny, transactional risk, and client-impact scenarios—fortifying one's command over complex exception handling.
• Growth through Analytical Rigor and Interdepartmental Connectivity- The role hones investigative precision within a high-stakes environment, while fostering collaboration across compliance, operations, and client service verticals—making it a launchpad for professionals seeking trajectory within strategic financial operations.

Job Details

About The Team

The Wire Investigations team operates as a critical control function within the bank's payments ecosystem, entrusted with resolving high-value transactional inquiries across global corridors. Comprising skilled professionals with deep domain expertise, the team upholds precision, responsiveness, and regulatory adherence. It serves as a nexus between client experience, operational integrity, and financial risk mitigation. Continuous collaboration with internal stakeholders and correspondent banks ensures timely resolution of complex exceptions. The team's mandate reflects both operational excellence and a commitment to safeguarding institutional trust.

Impact

Responsible for providing operational support for Wire Investigations in the execution of daily activities with focus on returns and non-complex USD amendment cases. Facilitates processes and workflows while ensuring compliance with all applicable regulations and policies. Maintain records and / or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Your work directly influences client trust operational risk posture and institutional reputation. This is a role for those who thrive in precision-driven environments and seek visibility within the bank's critical financial infrastructure.

Key Deliverables

Functional Skills

Skills and Qualification

Technical / Business Skills

The ideal candidate will bring a hybrid skillset encompassing both technical aptitude and business-critical competencies, enabling precise execution within a high-risk, time-sensitive financial operations environment.

Relationships & Collaboration

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.

Skills Required

Hogan, Online Banking, swift alliance , Signature, Rms, Flexcube, Microsoft Excel