International voice process

Industry & Sector

Fast-paced Business Process Outsourcing (BPO) / Contact Center serving international customers across North America and Europe. We deliver voice-driven customer support sales and retention services for global clients operating in e-commerce fintech and travel sectors.

Primary Job Title : International Voice Process Executive

About the Opportunity

We are hiring on-site International Voice Process Executives in India to join a high-volume contact centre handling US / UK customer interactions. This role suits candidates who thrive in target-driven environments can maintain high-quality voice engagement and are comfortable working rotational shifts.

Role & Responsibilities

• Handle inbound and outbound international voice calls (US / UK) with accuracy professionalism and adherence to call scripts.
• Use CRM and dialer systems to log interactions update customer records and track resolution metrics in real time.
• Achieve or exceed KPIs : average handling time first-call resolution quality scores and conversion / retention targets.
• Follow compliance and data-protection procedures for international customer information and call recordings.
• Participate in quality calibrations coaching sessions and daily huddles to continuously improve performance.
• Handle escalations efficiently and coordinate with cross-functional teams to resolve complex customer issues.

Skills & Qualifications

Must-Have

Preferred

Benefits & Culture Highlights

Apply if you are customer-focused motivated by targets and ready for an on-site international voice role where strong English CRM fluency and reliable attendance drive success.

Required Skills :

zendeskinternational voice processsalesforcecustomerbpo

Key Skills

EIGRP,VOIP,VMware,Avaya,BGP,LAN,OSPF,QoS,Project Planning,Scripting,Unity,Troubleshooting

Employment Type : FULLTIME

Experience : years

Vacancies : 10

Monthly Salary Salary : 350000 - 400000