Senior Manager, Field Medical Excellence Operations

About Us : Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.

Role Description :

The Field Medical Excellence Operations Senior Manager is accountable for the

strategic development, execution, and implementation of operational capabilities supporting Amgen's Field Medical Excellence team. This position plays a critical role in driving operational excellence, performance management, CRM platform delivery, analytics enablement, and digital innovation, ensuring alignment with Amgen's global medical strategy.

Reporting to the Executive Director of Field Medical Excellence and partnering with the Field Medical Excellence Field Systems and Capabilities team, this global role will deliver impact by enabling standardized, optimized, and compliant operations that support field team effectiveness across regions.

The ideal candidate will demonstrate strong project and people leadership , deep expertise in CRM operations (particularly Veeva or equivalent platforms), a data-driven mindset, and the ability to drive process improvement, automation, and innovation . Experience working in a regulated, compliance-driven environment with a focus on change management and digital enablement is essential.

Excellence, quality, traceability, transparency, and a culture of continuous improvement are foundational to success in this role. Deliverables must embody Amgen's core values, drive operational rigor, ensure stakeholder trust, and maintain the highest standards of ethics and collaboration.

Roles and Responsibilities :

• Lead and mentor the Field Medical Systems and Operations team in India, fostering a high-performing, engaged culture.
• Drive performance management for Field Medical including process standardization, platform optimization, and delivery of high-impact analytics solutions.
• Oversee daily CRM platform operations—including Global user support, issue resolution, configuration, release management, and integration with other systems.
• Lead onboarding, training, and change management efforts for field medical teams and business stakeholders related to CRM and other platforms.
• Identify and implement automation opportunities, enable self-service reporting, and enhance user experience.
• Manage Access Management for all relevant systems, ensuring security, compliance, and audit-readiness.
• Develop and maintain training materials, technology documentation, and SOPs related to CRM and field medical operations.
• Lead territory management, field team onboarding, and ongoing CRM user support.
• Generate insights through dashboards and analytics to inform leadership decision-making.
• Partner with global audit teams, providing required reporting and documentation in support of inspection readiness.
• Lead User Acceptance Testing (UAT) for regional enhancements and collaborate on production release cycles.
• Ensure effective communication of project statuses, platform changes, performance metrics, and innovations across diverse audiences through various internal channels.
• Champion digital capabilities and technologies, positioning the team as a leader in field medical innovation.
• Recruit, hire, develop, and retain top talent to build a future-ready operations team.

Basic Qualifications and Experiences :

Advanced scientific degree :

Functional Skills :

Preferred Qualifications :

Competencies :

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Skills Required

Salesforce, Uipath, Power Platform, Veeva