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Head Program Management Office

Head Program Management Office

Infinite Computer SolutionsNoida, Uttar Pradesh, India
4 days ago
Job description

About the Role

The Head of PMO will reinvent the traditional Project Management Office into a Strategic Enablement Engine — one that governs through foresight, not hindsight. This leader will bring balance : the discipline of the “Hard PM” and the empathy of the “Servant Leader PM.” The mission is to ensure every initiative delivers value, not just reports progress — combining predictive insight, financial transparency, and capability development into one cohesive operating rhythm.

Responsibilities

  • Governance, Escalation Management, Process & Tools
  • Establish as peer to customer representative responsible for respective programmes / deliveries
  • Establish a unified internal governance framework that replaces retrospective reporting with predictive control.
  • Create early-warning systems and escalation protocols that trigger intervention before slippage occurs.
  • Streamline templates, stage gates, and dashboards — focus on insight, not bureaucracy.
  • Maintain a “single source of truth” for program status, decisions, and dependencies across delivery programs
  • Embed digital tools and AI-enabled analytics to modernize the PMO’s operating cadence.
  • Financial Management & Reporting
  • Integrate financial governance into the PMO’s core — linking delivery performance to revenue, margin, utilization, and cost outcomes.
  • Partner with Finance to ensure rolling forecasts, project P&L visibility, and variance analysis are forward-looking, not post-mortem.
  • Drive budget discipline, performance tracking, and scenario modeling to support executive decisions.
  • Provide leadership with insightful executive packs — concise, data-driven, and judgment-rich.
  • Resource Demand Management & Capacity Planning
  • Build and manage a global resource visibility model across all programs.
  • Forecast demand and supply dynamics across hubs (India, LATAM, EMEA, APAC), ensuring capacity aligns with pipeline and commitments.
  • Lead the governance of hiring plans, bench optimization, and redeployment strategies.
  • Use analytics to anticipate demand peaks, skill gaps, and utilization risks before they impact delivery.
  • Training & Certification
  • Define the PMO competency framework — balancing “Hard PM” rigor (planning, control, risk) with “Servant Leader” attributes (coaching, empathy, collaboration).
  • Establish structured certification, mentorship, and continuous learning programs aligned with Infinite and customer delivery standards.
  • Cultivate a community of practice that celebrates outcome-based delivery, not process compliance.

Cross-Functional Responsibilities

  • Serve as the conscience of execution — challenging assumptions, exposing blind spots, and calling “BS” when necessary.
  • Partner with Delivery, Sales, HR, and Finance leaders to align programs, people, and performance.
  • Facilitate executive cadences — turning data into decisions, not dashboards into comfort.
  • Drive continuous improvement and simplification across all PMO functions.
  • Qualifications

  • 10+ years in program governance, delivery assurance, or transformation leadership — ideally across Telecom, Digital, or IT services.
  • Demonstrated success managing global PMO or portfolio functions.
  • Deep understanding of financial metrics, delivery economics, and organizational design.
  • Proven ability to lead both “Hard PMs” (command & control) and “Servant Leader PMs” (collaborative, empathetic) — matching style to context.
  • Respected for integrity, foresight, and courage to challenge consensus.
  • Required Skills

  • Predictive, action-oriented governance rhythm institutionalized across all programs.
  • Balanced PMO talent model with both Hard and Servant Leader archetypes deployed contextually.
  • Executive reporting that shapes decisions — not just reflects them.
  • Resource and financial transparency driving measurable delivery efficiency.
  • PMO recognized as a strategic engine of enablement, not an administrative layer.
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    Program Management • Noida, Uttar Pradesh, India

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