Customer Support Executive (CSE)

Remote Cardiac diagnosis is an effective way to empower Healthcare providers. With robust AI technology, backed by human expertise, Tricog is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately. This was a Journey that began in 2014 by founder, Dr. Charit Bhograj - an Interventional Cardiologist.

Our Vision

To change the 80% chance that a heart attack will take one's life to an 80% chance that the patient survives

Our Mission

"We are on a mission to empower every healthcare provider with virtual cardiac diagnostic tools and services that help them in accurate, timely and consistent diagnosis along with timely care delivery."

Product Portfolio-

Product / Service : InstaECG

Description : AI-aided ECG Interpretation Service

Commercial Operations : Flagship product launched in 2015 WITH OVER 6000+ ACTIVE GLOBAL USERS

Product / Service : InstaEcho

Description : AI-aided Comprehensive Echo Interpretation Service

Commercial Operations : Launched in 2021 WITH OVER 400+ ACTIVE GLOBAL CUSTOMERS

The Role

Job description

Roles and Responsibilities :

• Job Description :
• To address customer issues and resolve them in a timely and efficient manner.
• Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.
• Take ownership of customer issues.
• Escalate unresolved issues to the appropriate internal teams.
• Collect prompt and accurate feedback from customers.
• Provide accurate, valid and complete information using the right methods / tools.
• Keep records of customer interactions, and call data.
• Follow communication procedures, guidelines and policies.

Ideal Profile

Customer Support Executive Requirements :

Qualification : Minimum of graduation in any field.

Experience : 0 to 5 years.

Language Preference : English, Hindi, Kannada and any other regional language(Tamil / Telugu) fluent in speaking.

Willing to work on rotational & night shifts.

Excellent interpersonal and written and oral communication skills.

Ability to work and support the team.

Computer proficiency.

Knowledge of conflict resolution techniques is preferable.

Téléphonique Étiquettes.

Ability to multitask, prioritize, and manage time effectively.

Work from the office.

Industry : Health Care

Location : Malleshwaram(Bangalore)

Job Types : Full-time, Permanent

Schedule :

Day shift

Night shift

Rotational shift

Weekend availability

Ability to commute / relocate :

Malleswaram, Bengaluru, Karnataka : Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s) :

We must fill this position urgently. Can you start immediately?

Experience :

Customer support : 1 year (Preferred)

Language :

Hindi (Preferred)

Tamil (Preferred)

Telugu (Preferred)

Kannada (Preferred)

Work Location : In person

What's on Offer?

Join a market leader within Hospital / Health Care / Healthtech

Fantastic work culture

Attractive Salary & Benefits