Customer Support Executive

At Nerige Story we work closely with India's artisans digging deep into India's artisanal heritage with a goal to reimagine and present traditional clothing in a way that is completely refreshing and unique. We are a young E-commerce business and we are looking for a Customer Sales & Support Associate to manage all our sales & support conversation across various platforms including social media & Whatsapp. This is an excellent opportunity to be part of a company that is on a rapid growth trajectory. The role will report directly to the co-founders.

Responsibilities

Respond to all incoming enquiries on Social Media and other chat based business platforms such as Whatsapp

Respond to all incoming voice based sales & support enquiries

Have a sales mindset- approach each customer conversation with the intent to close

Ensure all customer support and service requests are addressed in a timely manner

Respond via email for all customer exchange & return requests

Qualifications

Minimum of 1-2 years relevant experience

Self motivated and an inclination to work independently

Prior experience in customer support / chat support

Fluency in Microsoft Office suite ( Excel, Word, PowerPoint, etc.)

Bachelors Degree

Remuneration

As per Industry standards.