Senior UX Researcher

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year weve disbursed loans worth millions of dollars in loans to thousands of parallel Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

About the role :

Someone who believes customer understanding is central to creating delightful product experiences. Someone who ties all functions i.e support operations product design or growth to equal parts user insights and business strategy. Someone who knows how to plan structure observe and analyse conversations surveys testing sessions or any other interaction sessions with users. Someone who balances insights in quality and quantity. Someone who knows their research methods like its the back of their palm. Fresh insights that lead to product business improvements are what shoots your adrenaline through the roof.

As a Researcher you will :

• Plan execute and drive user studies to uncover understand and quantitatively analyse user behaviour w.r.t business finance and Razorpay products.
• Identify patterns of behaviour among users structure behavioural archetypes and evangelise these archetypes across your business units.
• Build empathy for behavioural archetypes across the organisation through a variety of engagement and storytelling techniques.
• Communicate a holistic picture of a users experience to cross functional teams and identify possible gaps in them.
• Work closely with marketing product and design to identify open research statements that lie across the roadmap.
• Drive existing business product and design decisions by providing validated user insights qualitatively or quantitatively.
• Set-up and drive repetitive contextual user walkthroughs of products to identify possible gaps and opportunities for product improvement.
• Coordinate with the data analytics team to set up necessary data infrastructure for understanding and archetyping user behaviour.
• Analyse and Identify usage patterns across product ecosystems and discern levers to accelerate product adoption engagement and retention.
• Propagate insights through your respective BU and bring to notice potential new product / growth / design opportunities in the ecosystem.
• As the first researcher you will setup the research team culture structure and goals so that they best align with the needs of the respective BU.

What do we expect from you

As a Researcher we expect you to have :

Apart from these it would be great to have a few of the following as well but we accept that you can be an absolutely great researcher even without these :

Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender religion sexual orientation colour nationality age etc. We welcome interests and applications from all groups and communities across the globe.

Follow us on LinkedIn & Twitter

Required Experience :

Senior IC

Key Skills

Arm,Machine Learning,AI,C / C++,R,Clinical Trials,Experience Administering Injections,Research Experience,Research & Development,Assembly,Semantic Web,Vulnerability Research

Employment Type : Full Time

Experience : years

Vacancy : 1