UX Researcher

The UX Research team is looking for an experienced researcher to join our team.

This is an in-office role based in Bangalore, where you ll help shape the future of our digital adoption products through deep user insights.  You will contribute to new innovations and lab initiatives, helping connect research insights to our broader product vision.

In this role, you ll take ownership of complex research projects across multiple pods and product areas. You ll conduct discovery research, concept testing, secondary market analysis, and ideation workshops. You ll also enable and coach Designers and Product Managers on conducting their own research, while building strong relationships across cross-functional teams and business units.

What Youll Do :

• Lead discovery and evaluative research to support innovation projects, cross-pod initiatives, and product evolution.
• Collaborate closely with engineering, product, and design to test concepts, new flows, and accessibility features.
• Conduct complex research that drives high-value differentiation, unblocks strategic decisions, and contributes to novel product design.
• Define target audiences, including end users, customers, and competitors.
• Own all aspects of research planning and execution from participant recruitment to insight delivery.
• Facilitate team clarity through weekly syncs, office hours, and check-ins.
• Use dedicated research tools for recording and analyzing research sessions.
• Develop affinity maps, personas, and journey maps to help teams connect with users.
• Present research in engaging ways using storytelling, videos, and visual deliverables.
• Guide designers and PMs on how to plan, conduct, and share research.
• Partner with sales, CS, marketing, and solutions consulting to bring business context into the research process.
• Visit customer sites to observe workflows and discover in-context insights; and participate in customer events collecting live feedback and insights.
• Plan and lead enablement workshops on research methodologies and tools.
• Continuously grow your craft and stay updated on trends, tools, and AI innovations in research.

Who You Are :

Preferred Qualifications :

Key Competencies Behaviors :

Skills Required

Artificial Intelligence and Machine Learning, UX Research, B2b Sales, Saas