RR-0204395 - Analyst III Infrastructure Services

Job Description :

• Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software / hardware / application issues etc.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and / or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

Requirements and Skills

Work Environment

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.