SWD - Analyst II Infrastructure Services

Job Description :

Key Responsibilities :

Monitor SCCM console for client health, deployments, and compliance status

Assist in deploying software, patches, and updates to end-user systems

Package, test, and deploy software applications and patches using SCCM

Manage and support collections, boundaries, and boundary groups

Perform basic troubleshooting of SCCM client issues

Follow documented SOPs for routine tasks and incident handling

Generate routine reports for compliance, software inventory, and hardware asset tracking

Maintain and update documentation for standard operating procedures (SOPs), deployment checklists, and troubleshooting steps

Participate in change management processes for SCCM-related updates and deployments

Required Skills :

Basic knowledge of SCCM / MECM components and functions

Understanding of Windows OS (Windows 10 / 11)

Familiarity with software deployment and patching processes

Good troubleshooting skills for desktop and client-related issues

Basic understanding of PowerShell or willingness to learn

Strong communication and customer service skills

Willingness to work in shifts or On-Call, if required

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.