Team lead - OTC Order Management

We are seeking an experienced Team Lead - OTC Order Management to join KVC Consultants Ltd. In this critical leadership role, you will be responsible for overseeing the entire order-to-cash (OTC) lifecycle, managing a team of O2C specialists and SMEs, and ensuring optimal team performance. You will play a key role in process ownership, mentorship, escalation management, and stakeholder collaboration to ensure efficient and accurate order fulfillment.

Roles and Responsibilities :

• Team Leadership & Management : Lead and manage a team of O2C specialists and SMEs (Subject Matter Experts), ensuring alignment with organizational goals and optimal team performance.
• Process Ownership : Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately.
• Mentorship & Development : Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development.
• Escalation Management : Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction.
• Stakeholder Collaboration : Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements.

Skills Requirement :

QUALIFICATION :

Skills Required

Team Leadership, Development, Escalation Management, Stakeholder Management