Support and Training Lead - data42

Major Accountabilities

• Develop, implement, and oversee the support procedures and policies.
• Lead the support team in addressing customer requests and complaints and ensure prompt and efficient resolution.
• Create, execute, and manage training programs targeted towards employees and customers, including workshops, one-on-one sessions, and online materials.
• Own onboarding training(s) approach / sessions for new customers, ensuring they understand how to effectively use the platform
• Work closely with the product and tech teams to gain comprehensive product knowledge to create a training curriculum tailored to different learning styles and knowledge levels.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments for improved outcomes.
• Regularly communicate with customers, understand their concerns, and tailor training to address these issues effectively.
• Ensure the training materials are up to date with the latest product features and industry trends.
• Manage and assess the performance of the support team, providing feedback and training as needed
• Essential individual to upgrade the User Experience of the data42 platform.

Education & Experience :

Technical / Functional Skills & Knowledge

Skills Desired

Algorithms, Computer Programming, Computer Science, Computer Vision, Data Science, People Management, R&D (Research And Development), Solution Design, Waterfall Model

Skills Required

Problem Solving, Data Science, Solution Design, Software Tools, People Management