Product Support Engineer - VOIP
ConfidentialBengaluru / Bangalore, India8 days ago
Job descriptionBachelor's degree in Computer Science, Engineering, or a related field. Minimum 1 year of experience in a technical role, preferably a support role. Familiarity with a scripting language and / or programming language (Python, Bash, etc. ) Familiarity with Linux troubleshooting skills (logs, processes, permissions, services). Understanding of networking protocols (TCP / UDP / IP, HTTP). VoIP Protocols(SIP / RTP). Platforms like Asterisk / Kamailio. SQL & REST APIs. Monitoring tools (Wireshark, Grafana, etc. ) Excellent written and verbal communication skills, with a focus on active listening and problem-solving. Passion for customer support and a commitment to delivering exceptional service. Ability to collaborate effectively with cross-functional teams.
As a VoIP Support Engineer, you will be the primary point of contact for our customers, providing exceptional technical support and troubleshooting complex issues. You will play a crucial role in ensuring customer satisfaction and driving product improvement.
Responsibilities
- Handle customer inquiries and resolve issues promptly and effectively.
- Troubleshoot technical problems and identify root causes.
- Escalate unresolved issues to the appropriate internal teams.
- Create and maintain comprehensive knowledge-based articles to document solutions and best practices.
- Master the use of our helpdesk software and other relevant tools.
- Collaborate with internal stakeholders to identify product enhancements and improvements.
Requirements
Experience In At Least One Of The Following Areas
Nice To Have
This job was posted by Prathyusha Damaraju from Superfone.
Skills Required
Tcp, Wireshark, Udp, Linux Troubleshooting, Ip, Bash, Http, Grafana, Sql, Rtp, Sip, Asterisk, Rest Apis, Python
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Product Support Engineer • Bengaluru / Bangalore, India
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