Network Voice - CISCO

Network Voice - CISCO

Primary Location : Noida / Chennai / Bengaluru / Hyderabad / Pune

Experience : 14+ years

Requirement Details :

Primary Location : Noida

Position Overview (Job Summary) :

The role involves designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. The architect will lead technical implementations, ensure integration with enterprise systems, and provide strategic guidance on contact center technologies.

Primary Skills :

• Cisco UCCX and Webex Contact Center architecture and implementation
• Cisco collaboration tools (CUCM, Unity, CUBE)
• IVR scripting and call flow design using Cisco Script Editor
• Cisco Finesse and Webex APIs
• SIP, VoIP, PSTN, and telephony infrastructure
• Integration with CRM, ERP, and ticketing systems
• Cloud migration and hybrid architecture design

Secondary Skills :

Experience :

Role and Responsibilities :

A. Key Responsibilities

B. Additional Responsibilities

Educational Qualification :

Certifications :

Skills Required

cisco uccx , Unity, Voip, Erp, Cloud Migration, Sip, Cube, Pstn, call flow design , ticketing systems , Cucm