Customer Support Executive

Role : Customer Support Executive (Inbound Calling Process)

Location : Bangalore (White Field) - Work From Office

Transportation : Will be provided by the company

Experience : 1 - 3 years in Customer Support / Call Centre / BPO

Notice Period : Immediate to 15 days

Salary - INR 20000 / - to 25000 / - Per month

Mode of Interview : Face to Face only

About the Role :

We are hiring enthusiastic and customer-focused professionals for inbound calling process. The role involves handling customer queries, providing accurate information and ensuring a smooth customer experience.

Key responsibilities.

Handle inbound calls related to client (Electric) products and Services

Resolve customer queries efficiently while ensuring customer satisfaction

Provide product and service information both in Hindi and English

Record and update customer interactions accurately in the system

Escalate unresolved issues to the concerned department in a timely manner

Maintain quality standards and follow process guidelines

Required Skills and Qualification

Minimum qualification : +2 / Intermediate (Graduate Preferred)

Proficiency in Hindi and English is mandatory

Excellent verbal communication and listening skills

Ability to handle customer interactions with patience and empathy.

Basic computer knowledge (MS Office, email, CRM tools)

Other details :

Candidates must work from Office - Bangalore or Noida

Rotational shifts may apply based on Business requirements.

Shift timings : (Shift Allowance are provided)

For Male 24

• 7 & For Female Employees 7am-7pm Window

6 Days working

No Fixed Off

Selection process : Face to Face Interview only

HR Round followed by Versant

OPS Round

Client round