Director, Professional Services

Job Summary

• Manage ICERTIS product implementations and take ownership of project management including project financials and the customer relationship for enterprise customers.
• Build and foster internal consulting capability within the implementation team.
• Engage with the business team to define project scope to ensure optimum implementation process.
• Drive system configuration and deployment activities.
• Contribute to the product roadmap based on feedback on the ground from customers and from implementation experience.
• Work closely with sales, support, training and development teams to deliver customer success and realized value.
• Review key project deliverables with team members and provide management accurate forecasts for project deliveries.
• Develop and maintain implementation project plan and supporting documentation including but not limited to task assignments, training materials, report requirements, process flows, dashboard metrics, etc.
• Serve as an escalation point for your team s clients to ensure high quality deliverables, solutions and client management on projects.
• Maintain key customer relationships, serving as the company sponsor for key deployments.
• Hire, develop and manage a team of professionals and ensure projects are completed on time, within budget and with the highest consistent quality.
• Serve as a role model in project management, best practice sharing, proactive actions and creative problem solving activities.
• Build an organization to support successful implementations of Icertis Contract Management product.
• Define the business plan and budget, then manage the unit accordingly.
• Travel to client site for project-related meetings.
• Prior experience in implementing Contract Management / Supply Chain applications is preferred.
• Experience in managing complete life cycle enterprise application implementations with end to end responsibility for project management and delivery.
• Quick and innovative thinking with the acumen to correctly interpret available data.
• Excellent communication skills (written and verbal) along with good presentation skills at the CXO level.
• Comfortable and willing to be a hands-on contributor.
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards.
• An impeccable track record of delivering customer success.

Skills Required

Supply Chain, Process Improvement, Contract Management, Consulting, Project Management, Customer Relationship