Director - Professional Services

Responsibilities :

• Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers.
• Lead project managers with operational excellence that drives predictability.
• Manage P&L for portfolio profitability.
• Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers.
• Enable implementation analysts / consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers.
• Ensure proper resource planning.
• Build strong cross-functional and customer relationships.
• Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction.
• Produce key customer references through high quality of delivery.
• Establish command and control of project delivery both internally and externally when projects are escalated.
• Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders.
• Participate in the sales process as needed to ensure proper scoping and resourcing.
• Support Statement of Work and Change Order creation and approvals as needed.
• Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward.
• Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track.
• Assist in enhancing OpenGov's methodology of project delivery.
• Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible.
• Act like an owner-navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture.

Requirements And Preferred Experience.

• Minimum of 5 years or equivalent experience leading professional services delivery teams in a SaaS environment and managing P&L.
• Experience with portfolio forecasting, resource allocation, capacity planning.
• Strong aptitude to learn domain and products.
• Extra strong analytical thinking, strong system perspective and diligent process analysis skills.
• Strong initiative, innovative thinking skills, and ability to analyze details and translate into "big picture" view.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Experience building highperforming teams : focusing on cultivating top-notch talent and taking swift action to performance manage underperformers, while encouraging trust, collaboration, and a productive work environment.
• Technical aptitude and proficiency with project management tools (Rocketlane preferred), CRM tools (Salesforce), and professional services operations.
• Experience with risk mitigation, management, and handling escalations.
• Executive presence in internal and external presentations / communications with C-level management.
• Experience with government processes, protocols, and use cases applicable to our software is a strong plus.

(ref : iimjobs.com)