Client Relationship Manager

Company Description

At Cache Labs, we redefine innovation by solving real-world problems that transform industries and impact lives. Founded by Saiman Shetty, Cache Labs is built on the belief that bold ideas, backed by innovation and precision, have the power to create a lasting legacy. Our mission is to leverage technology, design, and strategy to deliver scalable, purpose-driven solutions. We focus on underserved industries and constantly challenge the status quo to redefine possibilities while keeping the end-user at the heart of everything we do. Join us and be part of a culture that fosters collaboration and innovation.

Role Description

This is a full-time hybrid role for a Client Relationship Manager based in Mumbai, with some work-from-home flexibility. The Client Relationship Manager will be responsible for managing client relationships, understanding client needs, and ensuring client satisfaction. Day-to-day tasks include regular client interactions, providing insights and solutions, collaborating with internal teams, and identifying opportunities for client engagement and growth.

Qualifications

• Excellent communication and interpersonal skills
• Client relationship management and customer service experience
• Problem-solving and analytical skills
• Time management and organizational abilities
• Experience in working with cross-functional teams
• Ability to manage multiple clients and tasks simultaneously
• Proficiency in CRM software and tools
• Bachelor's degree in Business, Marketing, or a related field
• Previous experience in a similar role is a plus

Skills Required

CRM software and tools