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Cyara Tester
Intellectt IncMumbai, IN21 hours ago
Job description2–5 years of experience in contact center testing / CX testing . Hands-on experience with Cyara platform (Test Studio, Test Automation, CX monitoring). Understanding of IVR systems, SIP, CTI, and telephony protocols . Experience with automation testing tools and API testing is a plus. Knowledge of customer experience processes , CRM systems, and omni-channel platforms. Familiarity with defect management tools (Jira, Quality Center, etc.). Strong analytical and problem-solving skills.
Key Responsibilities :
- Create and maintain test cases and test scripts in Cyara for IVR, voice, and digital channels.
- Execute functional, regression, and performance testing on contact center applications.
- Validate end-to-end customer journeys across multiple channels.
- Identify and report defects, track issues, and verify fixes.
- Work closely with developers, business analysts, and CX teams to ensure system quality.
- Support test automation , CI / CD integration, and workflow optimization.
- Participate in requirement analysis and design discussions for new customer experience implementations.
Required Skills & Experience :
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Tester • Mumbai, IN
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