Experience Communications Lead

Description

What You Will Be Doing

Overview

We’re seeking an experienced and strategic Experience Communications Lead to shape, execute, and continuously evolve the strategy for customer-facing communications across our digital B2B ecosystem. This role sits within the Experience Strategy & Design team and leads the Experience Communications pillar; covering transactional, lifecycle, platform-triggered, and system-based communications that are integral to the customer journey.

You’ll partner closely with CX, UX, content strategy, web editing, and product teams to ensure our customer communications are intentional, consistent, and aligned with business goals. As both a strategist and operator, you’ll guide the end-to-end planning and execution of communication experiences that reinforce trust, drive action, and enhance value at every touchpoint.

Key Responsibilities

Strategic Leadership

• Define and own the end-to-end Experience Communications strategy across email, on-platform messaging, and other outbound customer channels
• Develop a scalable framework for how, when, and why we communicate with customers - aligned to journeys, product usage, and lifecycle moments
• Establish clear governance standards for content, tone, branding, data usage, cadence, and performance across communication types
• Collaborate across functions (CX, Product, Marketing, Legal, IT) to ensure communications are accurate, relevant, and timely

Team & Program Management

Execution & Alignment

What we are looking for

What You Bring

Who You Are

Who You Are

What’s In It for You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

About Arrow

Arrow Electronics, Inc. (NYSE : ARW),  Arrow Electronics, Inc. (NYSE : ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .

For more job opportunities, please visit .

Location :

IN-KA-Bangalore, India

Time Type : Full time

Job Category : Business Support