Application & Incident Support
- Monitor and manage user tickets in Halo / JIRA within defined SLAs.
- Troubleshoot and resolve functional incidents across Finance (R2R P2P O2C) and SCM modules.
- Log and escalate L3 or Oracle SRs for complex configuration or integration issues.
- Perform root cause analysis (RCA) and document knowledge base articles.
- Ensure seamless handover communication for next-shift teams.
Finance Functional Support
General Ledger (GL) : Journal entries intercompany transactions account hierarchies.
Accounts Payable (AP) : Invoice validation payment batches supplier setup workflows.
Accounts Receivable (AR) : Customer billing receipts credit memo lockbox processing.
Fixed Assets (FA) : Depreciation capitalization asset retirement transfers.
Cash Management (CM) : Bank statement imports reconciliation and accounting entries.
Support month-end and quarter-end close activities including reconciliation and accrual validation.
Supply Chain (SCM) Functional Support
Manage issues in Procurement Inventory Costing and Order Management (OM) modules.Support supplier portal PO workflows and procurement approvals.Handle inventory adjustments subinventory transfers and item setup validations.Assist with cost rollups item costing and valuation reconciliations.Candidate Profile
Experience supporting Oracle Fusion Cloud ERP (Finance & SCM).Proven L1 / L2 support experience with hands-on in FBDI / ADFDI OIC and BI Publisher.Support Expertise in Finance SCM Modules.Strong analytical problem-solving and communication skills for remote global collaboration.Experience working in night shift (8 PM 6 AM IST) covering US time zones.Tools & Technologies Summary
ERP Platform : Oracle Fusion Cloud ERP (Finance & SCM GL AP AR FA CM PO INV OM Costing)Integrations : Oracle Integration Cloud (OIC) REST / SOAP APIs MuleSoft BoomiData Management : FBDI ADFDI SQL Developer ODIReporting : BI Publisher OTBI SmartView Financial Reporting StudioTicketing & ITSM : Halo JIRA ServiceNowMonitoring : ESS jobs ADF diagnostics OCI ConsoleCollaboration : MS Teams SharePoint Confluence.Key Skills
Manufacturing / data interpreation,Clamp Truck / atistical packages (SPSS, SAS),Forklift / statistic,Calipers,Fireworks / change management,Heavy Equipment Operation,Paving / database tools,Packaging,Basic Math / trend reporting,Excavator / networking,Math / package creation and maintenance,Mechanical Knowledge / medical knowledge
Employment Type : Full Time
Experience : years
Vacancy : 1