Moolya - Business Analyst - ServiceNow

Job Description :

Key Responsibilities :

• Focuses on understanding business needs and translating them into effective solutions within the ServiceNow platform.
• Gather and document requirements, analyze processes, design solutions, and collaborate with stakeholders to ensure successful implementation and user adoption.
• Facilitate workshops, create documentation, support testing.
• Analyzing existing business processes, identifying areas for improvement, and designing new workflows within ServiceNow.
• Collaborating with architects and developers to design ServiceNow solutions that align with business requirements and objectives.
• Creating detailed documentation, including user stories, process flows, use cases, and acceptance criteria with exposure to ADO.
• Working closely with business users, IT teams, and vendors throughout the project lifecycle.
• Facilitating communication between business and technical teams, ensuring alignment and clear understanding.
• Keeping up with the latest ServiceNow features, functionalities, and best practices.
• Participating in agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives.

Qualifications & Experience :

(ref : hirist.tech)