Fraud Prevention Representative

Job description

Company Description

NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.

Role Description

Customer Service Representative - Work on-site (AHMEDABAD)

This is a full-time role for a Customer Service Representative in AHMEDABAD . As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.

Note - Work Location will be Ahmedabad

Qualifications

• Customer Service Representative
• Excellent communication and interpersonal skills
• Ability to problem-solve and multitask
• Attention to detail
• Positive and patient attitude
• Fluency in multiple languages is a plus
• High school diploma or equivalent
• Monitor and analyze transactions to detect and prevent fraudulent activities
• Utilize analytical skills to identify patterns and irregularities
• Investigate suspicious activities and implement preventive measures
• Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations
• Collaborate with cross-functional teams to enhance fraud prevention strategies for projects
• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

Salary and Benefits :

Job Location - Ahmedabad

Thanks & Regards,

HR Team.

8618208176 (Simran)

Job Type : Full-time

Skills Required

Analytical Skills, Attention To Detail, Interpersonal Skills, Customer Service, Problem-solving, Communication