This job offer is not available in your country.
Immediate Start : Customer Support Specialist
Karya.cloudIndia2 days ago
Job descriptionConduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system. Develop training materials, user guides, and FAQs to support customer learning and self-service. Assist in creating customized training plans based on the customer's specific needs and use cases. Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently. Establish strong relationships with customers to ensure ongoing satisfaction and product engagement. Proactively check in with customers to ensure they are using the ERP system to its full potential. Help identify opportunities for upselling or cross-selling additional features and services based on customer needs. Collect feedback from customers on product features and report insights to the product development team. Maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction). Contribute to the continuous improvement of support processes and customer satisfaction strategies. Bachelor's degree in Business, Information Technology, or a related field. Proven experience in a customer support or training role, preferably in a SaaS or ERP environment. Strong understanding of ERP systems and SaaS-based solutions (experience with [insert ERP system, if applicable] is a plus). Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users. Strong problem-solving skills and ability to troubleshoot software-related issues. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus.
Company Description
Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its process-oriented approach.
Customer Support :
- Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product.
- Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution.
- Collaborate with the development team to escalate and resolve complex technical issues.
- Manage and prioritize support tickets, ensuring prompt and professional responses.
- Provide expert guidance on product features and best practices, helping customers make the most out of the software.
Training & Onboarding :
Customer Success & Relationship Management :
Documentation & Reporting :
Qualifications & Skills :
Interested candidates drop your CV at nishitha@karya.cloud
Create a job alert for this search
Customer Support Specialist • India
Related jobs
![▷ [Immediate Start] Customer Chat Specialist](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=NetRTech%20Solutions%20LLP)
![▷ [Immediate Start] Technical Sales Specialist](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=VE%20Quality%20Instrumentation%20Pvt.%20Ltd.)
![▷ [Immediate Start] Desktop Support Engineer](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=QpiAI)
![▷ [Immediate Start] Customer Service Specialist](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=TP)
![▷ [Apply in 3 Minutes] End User Support Specialist](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=TELUS%20Digital)
- Promoted
- New!
Technical Customer Support Lead (Immediate Start)
CanvendorIndia Job Title : Technical Customer Support Lead.Work Mode : Hybrid working arrangement.Domain : Automotive, Mobility and Vehicle insights.
Skills Required : Saas Based product based, Data Analysis, SQL, Ad...Show moreLast updated: 7 hours ago
- Promoted
- New!
▷ [Immediate Start] Customer Chat Specialist
NetRTech Solutions LLPIndia NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training.
Our expertise in these areas allows us to ...Show moreLast updated: 7 hours ago
- Promoted
- New!
▷ [Immediate Start] Technical Sales Specialist
VE Quality Instrumentation Pvt. Ltd.India We suggest you enter details here.This is a full-time remote role for a Technical Sales Specialist.The Technical Sales Specialist will be responsible for identifying and developing new business opp...Show moreLast updated: 7 hours ago
- Promoted
Customer Support Supervisor
Jet Stream Ent.Nagpur, IN Advance Your Career as a Technical Customer Support Supervisor.Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated...Show moreLast updated: 6 days ago
- Promoted
- New!
▷ (Immediate Start) Customer Support Representative
AnonymousIndia ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply.Multiple shifts available details will be shared during initial screening if you are shortlisted.Customer Support Rep...Show moreLast updated: 7 hours ago
- Promoted
Technical Support Specialist
NIKSUNNagpur, IN Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ Apply in 3 Minutes : Customer Support Specialist
Capillary TechnologiesIndia Capillary Technologies is an enterprise-grade SaaS technology provider.Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experient...Show moreLast updated: 7 hours ago
- Promoted
- New!
▷ [Immediate Start] Desktop Support Engineer
QpiAIIndia We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team.The candidate will provide day-to-day technical support to users, handle hardware / sof...Show moreLast updated: 7 hours ago
- Promoted
Customer Support Specialist
TUTOADDAIndia, India This is a full-time role for a Customer Support Specialist.The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolvin...Show moreLast updated: 2 days ago
- Promoted
Customer Support Specialist
ReframeIndia, India Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support.
We’re on a mission to help millions transform their relationship with al...Show moreLast updated: 1 day ago
- Promoted
- New!
▷ Immediate Start : Customer Support Specialist
ReframeIndia Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support.
We’re on a mission to help millions transform their relationship with al...Show moreLast updated: 7 hours ago
- Promoted
Customer Support Specialist (unpaid)
SM Recordnagpur, maharashtra, in SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ [Immediate Start] Customer Service Specialist
TPIndia We have an urgent opening for Customer Support Service.Please find below details If Interested Kindly revert back with updated CV.
LPA- 24 / 7 Shifts-5 Days Work From Office- Malad (Mumbai).NP- Immedi...Show moreLast updated: 7 hours ago
- Promoted
Technical Support Specialist
AppLogic NetworksNagpur, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Offshore IT Support
Insight GlobalNagpur, IN Insight Global is seeking offshore IT Support for one of Canada's largest independent retailer.This team is focused on upgrading store systems from Windows 10 to Windows 11.The team is currently de...Show moreLast updated: 2 days ago
- Promoted
Customer Support & Admin Specialist
PropertyLoopIndia, India Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm.
Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
- Promoted
QA Analyst - Immediate start
ConfidencialNagpur, IN We are looking for an QA Supporting UK hours for one of the clients.Strong Communicator is a must, Max salary is 11 LPA.Bachelor’s degree in Computer Science, Engineering, or a related field (or eq...Show moreLast updated: 6 days ago
- Promoted
- New!
▷ [Apply in 3 Minutes] End User Support Specialist
TELUS DigitalIndia TELUS Digital (NYSE : TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.With almost 50,000...Show moreLast updated: 7 hours ago
- Promoted
- New!
Immediate Start! Senior iPaaS Integration Specialist
SimplifyVMSIndia Please note - Looking for highly qualified, dynamic, motivated and hands on integration specialist who can work onsite in our Hi-Tech city office.
We are seeking an iPaaS Integration Specialist to j...Show moreLast updated: 7 hours ago
- Promoted
Senior Application Support Engineer
ZellerNagpur, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago