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Panel Helpdesk Associate

Panel Helpdesk Associate

Sagogurugram, India
10 hours ago
Job description
  • Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
  • Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
  • Work with internal teams to troubleshoot issues that impact respondent experiences
  • Escalate complex issues appropriately and follow up to ensure timely resolution
  • Learn and stay up-to-date on Sago’s technologies and procedures
  • Follow appropriate communication procedures, guidelines, and policies
  • Other duties as assigned

    • Requirements

    Education :

    • High School diploma / GED required
    • Experience in market research a plus.
    • Experience with customer service ticketing software a plus
    • Proficiency in additional languages ( French, Spanish) is required for handling region-specific tickets

      • Computer Skills :

    • Proficient in Microsoft Office including Word, Excel and PowerPoint
    • Experience working with cloud-based software
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    Associate • gurugram, India

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