Customer Service Representative

Full Job Description

Experience - 1-3 Years

CTC- upto 4lpa

Location - Gurgaon

Immediate joiners only

Qualification - Graduate

Working days - 6 (mon -sat)

Face to face interview

Roles and Responsibilities

Customer Service through Emails and Chat.

Ensure timely and accurate service delivery at defined productivity levels.

Build client & domain knowledge to be able to deliver a resolution on the first conversation.

Resolve the queries by closing the open tickets.

Knowledge of Finance domain (Mutual Fund) is mandatory.

To Meet Their Needs and Ensure Quality Service is given at all times.

Grow and nurture customer relationships on every interaction that results in measurable customer value.

Desired Candidate Profile

Graduate with 1 year experience into customer service (Email / Chat can apply).

Candidate should have excellent Written and verbal skills.

About Us

ZFunds is on a mission to democratize personal finance.lot has been done to make financial products accessible to people. However, it still remains an urban concept. We will make quality financial advice accessible and approachable across Bharat.was born when we realized that consumers in all small towns across India have invested their money in LIC policies. For users looking to grow their money, it's probably one of the worst options over a long period of time. We realized that it's not a problem that consumers don't want better financial products, it's that they don't have supply to it. And that is what ZFunds is here to do.are now in the growth phase of your journey and are looking for driven developers to drive that ruthlessly alongside us.

https : / / zfunds.in /

App : https : / / play.google.com / store / apps / details?id=com.zfunds.user

App : https : / / apps.apple.com / in / app / zfunds / id1537564923