Patient Service Representative
Tripleguwahati, assam, in18 hours ago
Job descriptionPatient Interaction : Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
Qualifications
Schedule (US Shifts Only)
Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts
Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Create a job alert for this search
Service Representative • guwahati, assam, in
Related jobs
- Promoted
Senior Customer Service Representative
Tripleguwahati, assam, in Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Representative
Kayana | Ordering & Payment Solutionsguwahati, assam, in Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space.As a ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Call Center Representative
DCAIguwahati, assam, in We’re Hiring : Remote Customer Service Executive (India-Based | U.Remote – Work from Home (India).Monday to Friday | 8 : 00 AM – 5 : 00 PM CST (Evening Shift – India Time), Saturdays as needed.This role...Show moreLast updated: 18 hours ago
- Promoted
Veterinary Doctor
Palladium : Make It PossibleShillong, Meghalaya, India Contractual engagement, initially till March 2026 and extendable based on performance and program requirements.The Veterinary Doctor (Junior Research Fellow) will support research-driven and field-...Show moreLast updated: 11 days ago
- Promoted
- New!
Customer Support Representative
BolsterBizguwahati, assam, in The ideal candidate is an energetic self-starter.You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning.
You will interact with customer...Show moreLast updated: 18 hours ago
- Promoted
Customer Service Support Specialist
Cradlewiseguwahati, assam, in Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.Our first product is a smart crib for babies from 0 to 24 months of age.
Cradlewise smart crib comes with an integrat...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
TPGuwahati, Assam, India International Customer Support Executive Location : .Gurgaon (Remote – Work From Home) Shift : .Rotational, including night shifts Experience : .
We’re looking for enthusiastic and customer-focused indivi...Show moreLast updated: 8 days ago
- Promoted
- New!
Customer Service Representative
MphasisGuwahati, Assam, India The Dispatch Order Management Agent is responsible for managing the end-to-end process of dispatching service cases, ordering spare parts, and coordinating with HP Customer Engineers.This role ensu...Show moreLast updated: 15 hours ago
- Promoted
Project from MeitY - opportunity for 2 JRF cum PhDs and 2 interns at IIIT Guwahati
Indian Institute of Information Technology GuwahatiHajo, Assam, India Great research opportunity at IIIT Guwahati!.Ministry of Electronics and Information Technology (MietY) project.Edge Service Caching Security : Tools for ML-Driven Vulnerability Analysis and Mitiga...Show moreLast updated: 20 days ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.guwahati, assam, in Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
- New!
Client Services Representative
archViguwahati, assam, in Join archVi – Where Innovation Meets Real Estate Excellence!.We create immersive “phygital” experiences through.D visualization, drone-based 360° mapping, branding, ad campaigns, and interactive co...Show moreLast updated: 18 hours ago
- Promoted
- New!
Service Engineer
Parle Global Technologies Pvt. Ltd.guwahati, assam, in Install, commission, and maintain capital equipment at customer sites (pharma and non-pharma).Diagnose and troubleshoot mechanical, electrical, and automation issues.
Perform preventive and correcti...Show moreLast updated: 18 hours ago
- Promoted
On-line Service Specialist
Solisguwahati, assam, in The person will be responsible for online telephonic support to customer technical queries received from.Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system...Show moreLast updated: 30+ days ago
- Promoted
Telesales Representative
Shramiiguwahati, assam, in Shramii offers a powerful all-in-one platform to revolutionize team management.Our app enables real-time attendance tracking, streamlined shift planning, and comprehensive employee records manageme...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
Policybazaar.comGuwahati, Assam, India Contact Person - Neetu Mehta 7042547373 or neetumehta@policybazaar.The ideal candidate loves talking to people and proactively solving issues.
You will be responsible for converting customers into p...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Executive (Aesthetics)
Carisma Spa & Wellnessguwahati, assam, in With a strong reputation in the industry, we blend luxury, innovation, and care to help clients feel and look their best.
We are currently seeking a professional, empathetic, and service-oriented.Cu...Show moreLast updated: 18 hours ago
- Promoted
Customer Service Representative
1 Financeguwahati, India Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan.
Educating members on our tools and features to enhance adoption...Show moreLast updated: 15 days ago
- Promoted
Team Leader - RCM
Credence Global Solutionsguwahati, assam, in Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms and Cont...Show moreLast updated: 11 days ago