NOC Lead - India Operations (Technical Lead to Manager Track)

NOC Lead - India Operations (Technical Lead to Manager Track)

Position Overview

We are seeking an exceptional NOC Lead to spearhead the establishment of our India-based Network Operations Center function for our large-scale Managed Service Provider (MSP) operations. This is a unique opportunity for a highly technical professional to begin as a technical escalation point, prove their expertise working alongside our US-based NOC team, and eventually grow into managing a full NOC team in India. The ideal candidate will combine deep technical knowledge with emerging leadership capabilities and the ability to build trust with both US teams and clients.

Career Progression Path

Phase 1 (Months 1-6) : Technical Integration & Trust Building

• Work directly with US-based NOC team as senior technical escalation point
• Demonstrate technical expertise and reliability in high-pressure situations
• Build relationships with US clients and internal stakeholders
• Learn organizational processes, tools, and client requirements

Phase 2 (Months 6-12) : Team Building & Leadership Transition

Phase 3 (Year 2+) : Full NOC Management & Scaling

Key Responsibilities

Technical Leadership & Escalation (Immediate Focus)

Client Relations & Trust Building

Team Development & Operations Management (Growing Responsibility)

Process & Infrastructure Development

Strategic Growth & Scaling

Required Technical Expertise

Core Networking Skills

Systems & Applications a plus

Monitoring & Analytics

Security & Compliance

Required Qualifications & Experience

Education & Experience

Leadership & Management

Communication & Soft Skills

Additional Requirements

What We Offer

Ideal Candidate Profile

The successful candidate will be a technical expert who thrives on complex problem-solving, demonstrates natural leadership qualities, and has the vision to build world-class NOC operations. You should be equally comfortable diving deep into technical troubleshooting and communicating with executive-level stakeholders. This role requires someone who can earn trust through technical excellence while developing the management skills needed to scale operations successfully.