Sr Customer Advocate

Join us at Entrust

At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

About The Role

We are seeking a detail-oriented and empathetic Associate Customer Success Manager / Customer Advocate to support our long-tail enterprise customers. This entry-to-mid-level role is perfect for someone eager to grow in the customer success field while making a meaningful impact on customer experience and retention. You will assist in managing customer relationships, resolving issues, and ensuring customers are set up for success.

Key Responsibilities

• Support the Customer Success Team in India in managing a global long-tail of accounts.
• Conduct data-based health checks, periodic check-ins with customers.
• Monitor customer usage and value indicators, flagging risks and opportunities.
• Respond to customer inquiries and coordinate with internal teams to resolve issues.
• Maintain accurate records of customer interactions and feedback. Be a customer champion and advocate.
• Help build and maintain knowledge base articles and customer resources.
• Assist in creating scalable engagement programs for low-touch accounts.

Basic Qualifications

Preferred Qualifications

At Entrust, we don't just offer jobs – we offer career journeys. Here is what you can expect when you join our team :

We believe in securing identities—but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact

If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world—together.

Apply today!

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

For US Roles, Or Where Applicable

Entrust is an EEO / AA / Disabled / Veterans Employer

For Canadian Roles, Or Where Applicable

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [HIDDEN TEXT].

Recruiter

Richa Srivastava

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Skills Required

Salesforce, Crm