▷ (01 / 10 / 2025) TechOps Executive

About us :

Codewalla is a New York–based product studio with engineering teams in India. Since 2005, we’ve built innovative products that scale. We work at the intersection of design, engineering, and AI developing systems shaped by real business needs and tested in the real world. Our team moves fast, thinks deeply, and cares about pushing what software can do to empower people and businesses.

Role Overview :

As a TechOps L1 Engineer (Desktop / IT Support), you will be responsible for providing first-level technical support to end-users, managing IT assets (laptops, desktops, peripherals), and handling day-to-day operational tasks. You will ensure smooth functioning of IT systems, provide troubleshooting for hardware / software / network issues, and escalate unresolved issues to higher-level support.

What You’ll Do :

• Provide L1 support for desktops, laptops, and other IT assets.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard office applications.
• Handle user onboarding / offboarding (account creation, email setup, access provisioning).
• Perform routine checks on hardware, antivirus, and system updates.
• Support video conferencing, VPN access, and remote work setups.
• Troubleshoot basic network issues (LAN / Wi-Fi, IP conflicts, DNS issues).
• Maintain IT asset inventory and track allocation / returns.
• Escalate issues to L2 / L3 teams when required.
• Document incidents, resolutions, and maintain IT knowledge base.

What Makes You a Great Fit :

Why Join Codewalla?

If you're ready to be the invisible force that keeps everything running, scaling, and secured, we'd love to have you onboard.