Customer Service Representative- Fresher's

Walk-In Drive for Customer Support Executive HCL Tech

Profile - Voice, customer service .

HCL Tech Hiring for UK / US Voice Process 09 Sept-25 to 12th Sept 25 Walk in directly.

Designation : Customer Care Representative-Freshers

Any Grad / UG can apply (No Regular Students / No Law Graduate)

B.tech, MTech, BCA and MCA is not eligible.

Interview Location : - HCL Technologies : -

A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301

Work Location : Noida Sec-144 / Noida Sec 126

Two Ways Cabs Available

Walk-in Date- 9th Sept 25 to 12thSept 25

Timing- 11am-3pm

Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK / US customers.

Work Experience & Qualification criteria :

Excellent communication skills - both verbal and written - with a professional telephone etiquette

Helpful, empathetic, and enthusiastic about customer service

Freshers in UK / US Inbound calling preferably in Banking domain

Job Description

Answer all inbound queries as per call flow procedure.

Adherence to process to ensure high quality and customer service.

Follow escalation procedures for issues uncontrollable at agent level First call resolution.

Break schedule adherence.

Involvement in motivational activities, implementing feedback given during monitoring sessions.

Updating various logs like escalation log, complaint tracker etc.

Ensuring data security - proprietary data of customers

Contact Person- Urmika Shah Mehta

Urmika.shahmehta@hcltech.com