Resolution analyst (senior tele-collections role)

Position & Location

Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane

Salary

₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month

About the Role

A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.

Key Responsibilities

• Manage high-value / complex overdue accounts through professional telephonic communication.
• Negotiate structured repayment solutions aligned with client policies.
• Achieve recovery and resolution targets with accuracy and compliance.
• Handle escalations requiring deeper negotiation and conflict resolution.
• Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.
• Document commitments, call outcomes, and resolutions in CRM systems.
• Act as a role model for junior tele-collection officers through consistent performance.
• Share portfolio insights and customer behavioral patterns with team leads.

Key Skills and Attributes

Eligibility Criteria

Compensation and Benefits

Work Timings

Monday to Saturday – 9 : 30 AM to 6 : 30 PM (Roster-based).

About the Company

Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.

Why Join Us?

How to Apply

Send your resume to Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.