Senior Customer Service OfficerTriple • Kolkata, IN
Senior Customer Service Officer
Triple • Kolkata, IN
3 days ago
Job descriptionCustomer Interaction : Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
Qualifications
Schedule (US Shifts Only)
Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts
Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Create a job alert for this search
Customer Service • Kolkata, IN
Related jobs
Senior Account Officer
Confidential • Kolkata, India
Global Kitchens, a leader in the Mall concession management industry, offers an array of Food and Hospitality options ranging from Quick Service Restaurants (QSR) to Cafes, Gastro Pubs, and Fine Di...Show more
Last updated: 16 days ago • Promoted
Service Desk Specialist
Tata Consultancy Services • Kolkata, West Bengal, India
Associate should be able to work on different application issues with Good Troubleshooting Skills.Should be ready to work on new technologies & tools without any tool specific restrictions / boundari...Show more
Last updated: 5 days ago • Promoted
Service Delivery Manager
MindPec Solutions • Kolkata, IN
The Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction.The SD...Show more
Last updated: 15 hours ago • Promoted • New!
US Mortgage- Customer support
Altisource • Kolkata, IN
Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show more
Last updated: 3 days ago • Promoted
Senior Executive Client Servicing
Confidential • Kolkata, India
Job Title : Senior Executive – Client Servicing (Corporate & Annual Reports).Floor, Unit 29, Tower 1, Bengal Eco Intelligent Park, EM-3 Block, Sector V, Salt Lake, Kolkata – 700091.About Cygnus Adve...Show more
Last updated: 2 days ago • Promoted
Senior Customer Service Executive Kolkata
SNV Aviation • Kolkata, West Bengal, India
Responsible for managing and assisting staff at check-in Reservations ticketing Special category passenger handling Boarding Gate functions under the supervision of Duty Managers.To ensure function...Show more
Last updated: 30+ days ago • Promoted
Customer Care Representative
MUHURTH • Kolkata, IN
Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury.For generations, we have been dedicated to preserving and evolving the craft of ...Show more
Last updated: 12 days ago • Promoted
Customer Service Operator - 45024
Turing • Kolkata, IN
In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of.AI-generated outputs, and ensuring compliance, trust, and customer experience standards.SLA track...Show more
Last updated: 30+ days ago • Promoted
Senior Customer Service Engineer
GE HealthCare • Kolkata, West Bengal, India
As a Senior Customer Service Engineer you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives carrying out installation and maintenan...Show more
Last updated: 30+ days ago • Promoted
Senior Customer Support Engineer
StitchFin • Kolkata, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 12 days ago • Promoted
Customer Service Officer
Confidential • Kolkata, India
Ready to Make an Impact in Telecommunications Join Moose Technology!.Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative so...Show more
Last updated: 12 days ago • Promoted
Grievance Officer
Hoora • Kolkata, IN
Legal, Compliance, or Grievance Management.Grievance Resolution & Meditation.Build and manage the end-to-end grievance resolution mechanism focused on achieving.
The key goal is to solve the case.Re...Show more
Last updated: 9 hours ago • Promoted • New!
Senior Customer Service Engineer
Confidential • Kolkata, India
As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and mainten...Show more
Last updated: 16 days ago • Promoted
Customer Service Representative
CareerUS Solutions • Kolkata, IN
Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show more
Last updated: 30+ days ago • Promoted
Senior Process Associate
Career Comfort • Kolkata, West Bengal, India
Salt Lake, Sector V, Kolkata (On-site with free cab drop service).Schedule : Monday to Friday workweek.Handle inbound voice calls from U.
Healthcare service / customers—no sales, no targets.Resolve que...Show more
Last updated: 30+ days ago • Promoted
Telemarketer
Vaishno Motors • West Bengal, India, India
We suggest you enter details here.This is a full-time on-site Telemarketer role located in Kolkata, Kasba.The Telemarketer will be responsible for reaching out to potential customers, providing det...Show more
Last updated: 10 days ago • Promoted
Customer Relations Executive
SWITRUS HOLIDAYS • Kolkata, West Bengal, India
Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show more
Last updated: 22 days ago • Promoted
Customer Service Officer / Sales
EcoOrigin • Kolkata, IN
We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show more
Last updated: 30+ days ago • Promoted