Director, Service Solutions Hub (US / India Region)

Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Director of Service Solutions Hub leads the regional hub responsible for delivering seamless, high-quality, and agile service solutions across NA / EMEA / Mexico / India. This role drives operational excellence, customer experience, and continuous innovation by strategically designing and optimizing service delivery and solutioning models tailored to the region's diverse markets and cultures. The Director empowers teams to converge innovation, agility, and outstanding experiences ensuring services are impactful and future ready.

Responsibilities

• Strategic Leadership - Develop and execute the regional strategy for the Services and Solution Hub, aligned with Global People Services and Solutions objectives.
• Regional Vision - Lead the redesign and implementation of service and solution delivery models tailored to the diverse needs of countries and regions. Champion a culture of innovation, agility, and exceptional experience within the hub.
• Service Delivery - Lead all aspects of the design, implementation, and continuous improvement of service delivery models for the region, ensuring precision, intelligence, and velocity in operations. Lead ongoing refinement of service catalog, processes, and interpersonal structure to adapt to evolving business needs in the region.
• Solutioning Excellence - Ensure operational excellence through robust governance, process optimization, and quality assurance across regional and country hubs. Collaborate with cross-functional teams to deliver high-quality, agile solutions that address local business needs and regulatory requirements.
• Team Leadership & Development - Build, lead, and inspire a diverse, high-performing team across the region, fostering collaboration and professional growth. Mentor and develop future leaders, promoting ethical leadership and a culture of ownership at every level. Drive team engagement and unity across multiple countries and cultures.
• Innovation & Digital Transformation - Foster a culture of innovation, problem-solving, and value creation by leading the adoption of digital tools, AI, and automation to optimize regional service processes. Collaborate with the AI / Productivity Team and regional leaders to leverage data for forward-looking solutions, while identifying and implementing continuous improvement opportunities tailored to the region's unique challenges.
• Stakeholder Engagement & Customer Experience - Serve as a trusted advisor to business leaders and collaborators in the region, ensuring services align with both organizational and local objectives. Lead change management initiatives and report on important metrics related to service quality, efficiency, and customer happiness to support transformation and elevate the region's value proposition.

Minimum Qualifications

Preferred Qualifications

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com / careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

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Skills Required

Process Optimization, Change Management, Ai, Automation, Digital Transformation